Return & Exchange Policy

In accordance with Article 19 of the Consumer Protection Act, customers who purchase products online are entitled to a seven (7) day inspection period (including weekends and public holidays) during which they may request a return or exchange free of charge.

Return Eligibility

To apply for a return, the following conditions must be met:

1. You must contact us within seven 7 days (including weekends and public holidays) from the date of receipt. The returned item must be shipped out within ten 10 days (including weekends and public holidays) from the date of receipt.

2. The product must remain in brand-new condition as originally delivered. Any opening, use, wear, damage, alteration, stains, odors, or reduction in value will be considered as not in brand-new condition.

3. The returned item must include complete packaging, including but not limited to:

   • The product itself

   • Original tags and seals

   • Instruction cards

   • Accessories

   • Complimentary gifts

   • Warranty cards

   • Original manufacturer packaging

   • All accompanying documentation

Exchange Eligibility

In addition to meeting the return conditions above, exchanges will only be accepted under the following circumstances:

1. The product received does not match the order.

2. A manufacturing defect is identified upon unboxing.

Note:

We only accept exchange requests under the two conditions stated above. In case of dispute, customers may return the product (if eligible under return conditions), and further exchange arrangements may be discussed thereafter.

Refund Process

1. Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case our company will arrange courier pickup.

2. Upon receipt, our quality control team will inspect the returned item to ensure it meets the return requirements (brand-new condition). Once approved, a refund will be processed within two 7 business days via the original payment method.

Non-Returnable / Non-Exchangeable Situations

Returns or exchanges will not be accepted under the following circumstances:

1. Requests made on or after the eighth (8th) day (including weekends and public holidays) from the date of receipt.

2. Items not in brand-new condition or without complete packaging (as defined above).

3. Items that have been altered, washed, cleaned, repaired, or otherwise modified.

4. The same item has been returned more than once for reasons unrelated to manufacturing defects or order discrepancies.

5. Items purchased from physical retail stores.

Additional Notes

1. Items purchased online cannot be returned or exchanged at physical retail stores. Likewise, items purchased in physical stores cannot be returned or exchanged via the online shop.

2. Our company reserves the right to determine whether a product qualifies as “brand-new condition” and whether packaging is considered “complete.”

3. If an exchange is not available due to stock limitations, a refund will be processed accordingly.